Amazon Recruitment – HR Administrator

Website Amazon

Job Description:

Join Amazon’s Employee Resource Center (ERC) Benefits team, and help make a difference for all Amazonians! The ERC provides HR assistance to Amazon employees in the form of accurate, consistent, and timely responses to inquiries from various contact channels – phone, web case and chat. The ERC primarily exists to connect employees with content and data not available through intuitive self-service, and to intake process defects and workflow these to relevant resolution teams.

Job Responsibilities:

  • Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
  • Receive HR queries via phone, email or other communication channels and log contacts into the shared service case management system.
  • Resolve HR queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved.

Job Requirements:

  • Excellent verbal and written communication skills required
  • Be part of a team that actively seeks employee feedback to improve levels of service.
  • Excellent organizational and time management skills
  • Disciplined problem-solving skills and ability to execute solutions
  • Ability to work in international teams where team members are in different locations and belong to different cultures
  • Very good command and knowledge in English both verbal and written as working international.
  • Ability to work with confidential information
  • Computer literacy (Windows, Microsoft Office, Outlook)
  • Quick to take action to address an issue, and demonstrate strong judgement/decision making
  • Ability to adapt to a fast paced changing environment
  • Ability to understand benefit terms and programs

Qualification & Experience:

  • Experience with rapid and complex changing work environment
  • Experience with HR processes and systems
  • Bachelor’s Degree or advanced college education in a related field and/or HR/Benefits related work experience
  • 1+ years of experience working in Benefits and/or HR role (preferably in a contact center or share service environment)

Job Details:

Company: Amazon

Vacancy Type: Full Time

Job Location: Bratislava, Bratislava, Slovakia

Application Deadline: N/A

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