Amazon Vacancies – Subject Matter Expert

Website Amazon

Job Responsibilities:

  • The associate will need to be aware of operation metrics like productivity (number of titles processed per hour), quality (defect percentage) and delivery/latency SLA. The associate will be measured on his/her compliance to these metrics, SLA requirements, QA guidelines, team goals, personal goals and ability to ideate and drive process improvements for closure.
  • He/She should be able to provide floor support to DA’s on clarifying their queries during execution
  • The employee will be an individual contributor for this role.
  • He/she needs to continuously adapt to and learn the new features of various tools and systems and improve on his/her acumen to identify and report the errors. He/she has to follow SOP to catch errors in the content.
  • He/She should be able to do RCA for all the duplicate and invalid clarifications – reduce ambiguity in work instructions by identifying training needs.
  • In addition the associate must be able to pay close attention to minute details, have good communication skills, and a professional demeanor.
  • He/She should be able to come up with creative ways to reduce ambiguity by identifying training needs, work instruction simplification etc.

Job Requirements:

  • Strong attention to detail in editing content and deep dive and identify root causes of issues.
  • High level of skill in written English, including spelling, grammar and punctuation.
  • Ability to meet deadlines in a fast-paced work environment driven by complex software systems and processes.
  • Good at problem solving, data analysis and troubleshooting issues related to content quality.
  • Knowledge about various aspects of written English.
  • Good interpersonal skills to manage ongoing relationships with software team and inter-operations teams.
  • Proof reading skill set will be an added advantage.
  • Ability to drive new mechanisms within internal teams.
  • Goal-driven and target-oriented while being able to step back and look at the bigger picture
  • Self starter, good team player.

Qualification & Experience:

  • Knowledge of or experience in Publishing industry is a big plus.
  • A graduate in any field of study. Quantitative fields such as engineering is preferred but not mandatory, with relevant experience in Software testing, 2 to 3 years of industry experience.

Job Details:

Company: Amazon

Vacancy Type: Full Time

Job Location: Chennai, Tamil Nadu, India

Application Deadline: N/A

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