American Airlines Flight Attendant Jobs – Customer Agent

Job Description:

American Airlines is seeking Full Time Customer Service Agent at the Chicago O’Hare International Airport. The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner.

Job Responsibilities:

• Possesses the physical ability and dexterity to use motor skills to perform various job-related tasks.
• Meets and dispatches aircraft within established times.
• Due to flight operations Customer Service Agents work shifts that include irregular and/or extended hours, weekends and holidays.
• Provides for safe travel.
• Promotes and sells air travel to the traveling public or freight forwarders.
• Follows internal/external policies and procedures.
• May be required to perform Passenger Operation Control functions including air to ground communication as well as Tower functions.
• Interprets government rules and requirements for domestic and international travel or cargo shipments.
• Is self-motivated and requires minimal supervision.
• Provides assistance with passenger check-in and cargo acceptance.
• Protects company property and revenue.
• Uses organizational skills to perform multiple tasks within a limited time period.
• Provides assistance to distressed passengers and customers.
• Responds and assists during security and emergency situations.
• Depending on airport location this position may work in various weather conditions.
• May be required to drive and operate air stairs up to various types of aircraft in order to enplane and deplane passengers.

Job Requirements:

• Working knowledge of Sabre or any other Passenger Service System
• Must be authorized to work in the U.S.
• Bilingual language skills required in some locations
• Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
• Applicable valid driver’s license as required by local authorities
• Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

Qualification & Experience:

• Previous face to face Customer Service experience
• High school diploma or GED or international equivalent

Job Details:

Company: American Airlines

Vacancy Type: Full Time

Job Location: Chicago, IL, US

Application Deadline: N/A

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