American Airlines Internship For – Customer Service Manager

Job Description:

This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division. Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams’ efforts in creating a safe, reliable operation while delivering an elevated customer experience.

Job Responsibilities:

• Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service
• Drives operational excellence
• Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
• Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels
• Coaches and mentor’s frontline team members in skill development, customer service elevation and company culture behaviors
• Creates an environment that cares for our frontline team members and celebrates the team successes
• Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
• Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies
• Promotes an environment of mutual respect and trust between frontline team members

Job Requirements:

• Ability to work under demanding operational conditions
• Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
• Ability to use sound business judgment to resolve issues with internal and external customers
• Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
• Ability to work independently as well as collaboratively
• Ability to prioritize and execute with a sense of urgency and preciseness
• Ability to actively listen – giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
• Knowledge of company policies and procedures and functional automation applications

Qualification & Experience:

• Previous airport customer service experience
• 2 year’s experience leading others
• High School diploma or GED equivalency

Job Details:

Company: American Airlines

Vacancy Type: Full Time

Job Location: San Diego, CA, US

Application Deadline: N/A

Apply Here

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