
Website American Airlines
Job Description:
This job is a member of the Information Technology Team within the Information Technology Division. Responsible for assisting employees in all facets of end-user computing, which includes software/hardware installs, upgrades and overall maintenance of PC desktop/laptop systems and peripherals.
Job Responsibilities:
- Supports remote access for virtual private network connectivity as well as wireless/broadband connectivity for laptops
- Responds to customer support issues escalated from the Helpdesk
- Remotely diagnoses and resolves requests utilizing remote tools
- Follows management guidance, adhering to IT policy and procedure
- Works various shifts, holidays, on-call and travel as required
- Performs other duties as requested
- Performs preventative maintenance
- Troubleshoots and collaborates with other departments to assist with infrastructure related issues
- Installs and configures local and network – based printers
- Recovers data from hard disk drives and/or perform data migration
- Contributes to desktop projects (global installs/upgrades) as a project team member
- Documents customer interactions in incident management system including asset management
- Resolves and closes tickets/work orders supporting end-user desktops and peripherals
Job Requirements:
- Must be able to lift at least 30 lbs
- Familiarity with workflow and with ticketing systems
- Travels, as required
- Knowledge of VPN connectivity and ability to troubleshoot issues
- Overall knowledge of all Windows based operating systems including Windows 7
- Ability to work independently and perform in a collaborative, team based environment
Qualification & Experience:
- Must have firsthand experience supporting desktop computers in a Windows/TCPIP environment
- A+ certification
- Associate / Bachelor Degree in Computer Science, Information Systems, or other related field or equivalent work experience/training
- Previous IT infrastructure experience in Airline/Airport environment
- MCSE/MCP is a plus
- 5 year’s of demonstrable ‘hands-on’ IT work experience supporting and resolving diverse PC desktop software and hardware issues
Job Details:
Company: American Airlines
Vacancy Type: Full Time
Job Location: Phoenix, AZ, US
Application Deadline: N/A
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