Saturday , November 25 2023

American Airlines Jobs – Customer Service Coordinator

Website American Airlines

Job Description:

American Airlines is seeking Full Time Customer Service Coordinator at the Jacksonville International Airport. The Customer Service Coordinator interacts with customers in a courteous, efficient, friendly and professional manner.

Job Responsibilities:

  • Responds and assists during security and emergency situations
  • May be required to drive and operate air stairs up to various types of aircraft in order to enplane and deplane passengers
  • Protects company property and revenue
  • Meets and dispatches aircraft within established times
  • Responsible for the overall performance within work area and may be required to lead and direct the work of other employees
  • Follows internal/external policies and procedures
  • Uses organizational skills to perform multiple tasks within a limited time period
  • Interprets government rules and requirements for domestic and international travel or cargo shipments
  • Provides assistance with passenger check-in and cargo acceptance
  • May be required to perform Passenger Operation Control functions including air to ground communication as well as Tower functions
  • Possesses the physical ability and dexterity to use motor skills to perform various job-related tasks
  • Provides for safe travel
  • Provides assistance to distressed passengers and customers
  • Promotes and sells air travel to the traveling public or freight forwarders
  • Is self-motivated and requires minimal supervision

Job Requirements:

  • Applicable valid driver’s license as required by local authorities
  • Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
  • Bilingual language skills required in some locations
  • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
  • Ability to work irregular and/or extended hours, including weekends and holidays
  • Must report to work on a regular and timely basis
  • Read, write, fluently speak and understand the English language

Qualification & Experience:

  • High school diploma or GED

Job Details:

Company: American Airlines

Vacancy Type: Full Time

Job Location: Jacksonville, FL, US

Application Deadline: N/A

Apply Here