Bank of America Recruitment – Production Support

Job Description:

This role provides support to end users responding to issues related to Incidents and Problem Management, for multiple applications, with the primary focus on triage leadership of all business impacting incidents. Responsibilities include understanding and ensuring compliance with the Incident Management and Problem Management policies and procedures. This role is the key focal point for the customer/client/associate experience and owns restoring any impacts to those experiences regardless of where the root cause of the impact lies. L3 Production Support for multiple contact center applications Application.

Job Responsibilities:

• Compliance/Risk/Audit activities Proactive Monitoring of Environment Interfacing for Vendor Hosted Applications Release Management Support Disaster Recovery, ARC Testing Activities Production Digital Certificate Lifecycle Management
• Proactive identification and ownership of continuous improvement opportunities both from an application ad infrastructure standpoint
• Subject Matter Expertise: Function as technical subject matter expert both from an application functionality as well as production infrastructure/platform perspective Application Triage Support
• Engage in deep technical triage for incident and problem resolution as required Production Stability and Sustainability

Job Requirements:

• Working knowledge of Windows / desktop platform
• Knowledge of application architecture and networking concepts
• Effective Communication – Clear, Concise & Ability to articulate Problem/Solution
• Working knowledge of MS SQL, Oracle technologies
• Working knowledge of various monitoring tools, such as Splunk, Glassbox, Sitescope, Dynatrace, AppDynamics etc.
• Should be able to participate or conduct conference calls with technology and business users
• Knowledge of Computer Telephony Integration
• Working knowledge of Angular 2+, .NET / IIS platforms, and JAVA
• Support of the desktop applications in contact / call center environment
• Basic UNIX / LINUX knowledge
• Superior organizational skills

Qualification & Experience:

• 3-6 years of production support experience, or equivalent

Job Details:

Company: Bank of America

Vacancy Type: Full Time

Job Location: Newark, DE, US

Application Deadline: N/A

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