Bath and Body Works Employment – Key Holder

Job Description:

Supports delivering sales plan through effective execution of store and operational tasks.

Job Responsibilities:

• Incorporate Loss Prevention and safety messages into daily operations
• Act as the manager on duty, when scheduled, to address customer service, vendor or maintenance issues
• Responsible for enforcing company policy, ensures a safe work environment, free of harassment or unlawful discrimination
• Responsible for communicating any issues during opening/closing shifts to the store manager
• Ensure associates consistently execute to the selling model
• Provide individual and team performance feedback and recommendations to managers
• Lead operational teams*
• Responsible for leadership tasks as delegated by the store manager
• Build highly satisfied and loyal customer base through engagement, conversion and capturing customer phone and e-mail
• Execute visual standards and maintain a safe, inviting store appearance
• Support onboarding and continued training of sales associates
• Assist in meeting payroll targets by ensuring appropriate sales floor coverage (manage call-ins / call-offs)
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret / disseminate company directive when assigned as manager on duty
• Set the direction and goals for the day/shift when associates arrive for work
• Lead selling efforts to meet selling goals during scheduled shifts
• Display knowledge of product, company policies and store strategies
• Assist with floorsets, window changes, visual presentations, signage placement, etc. as directed
• Lead and model the selling and customer experience standards
• Coach and reward in the moment to maximize selling potential of associates
• Maintain policies and procedures
• Ensure associates receive scheduled breaks and meal periods (per state specific guidelines)
• Support replenishment activities that keep the store full and abundant
• Participates in the hiring process by screening and scheduling interviews for candidates

Job Requirements:

• Ability to provide in the moment coaching to associates
• Ability to foster a customer focused selling culture
• Available for varied weekly shifts including weekend, closing and peak shifts
• Demonstrated results (selling and operational)
• Preferably an existing sales associate that aspires for management role

Job Details:

Company: Bath And Body Works

Vacancy Type: Part Time

Job Location: Everett, MA, US

Application Deadline: N/A

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