Best Buy Application – Manager

Website Best Buy

Job Description:

As the Geek Squad Manager, you’ll be responsible for day-to-day operations inclusive of the Precinct (computer and PC repair service) and Auto tech Bay (Auto installation fulfillment services). You’ll be accountable for leading a team of Agents in a manner that fosters a world class Client experience and drives exceptional business results.

Job Responsibilities:

  • Provides work direction, training and development for a team of Diverse Agents. Monitors Agent skill set achievement
  • Review/generate management reports as needed
  • Provide direction and management authorization as needed
  • Communicates and coaches a team of Diverse Agents to help achieve Company strategy, local business plans and execute SOP
  • Resolve complex client/customer issues
  • Monitor sales activity, employee productivity, merchandising standards, customer service, and processing
  • Manages the day-to-day operations of the Precinct and Autotech Bay including: scheduling, merchandising standards, expense management, inventory integrity, security and protection of Client assets
  • Assists the General Manager with recruiting, hiring, and retaining a diverse Agent workforce in line with headcount guidelines
  • Analyzes and evaluates both financial and Agent performance to develop plans that drive Precinct and Autotech Bay performance and overall Services revenue
  • Assists Clients per SOP to solve their technology needs which range from setting up new services on a new product/solution, to fixing/troubleshooting or repairing a solution we’ve already sold

Job Requirements:

  • Ability to analyze and manage a budget (labor, expenses, revenue)

Qualification & Experience:

  • 2 years of experience in Customer Service or related field
  • Associate Degree or higher in Computer Science, Business, Management or related fields
  • 1 year of experience as a Leader in Business, Military or other fields
  • Retail Experience
  • Consumer Electronic Repair/Service Experience
  • Prior experience in selection, hiring, and performance management

Job Details:

Company: Best Buy

Vacancy Type: Full Time

Job Location: Tallahassee, FL, US

Application Deadline: N/A

Apply Here