British Airways Careers – Digital Platform Technology Specialist

Job Description:

As a Digital Platform Technology Specialist, you’ll be part of a team key to maintaining the health of ba.com and its related apps to deliver the best experience for our customers.

Job Responsibilities:

• Work across multiple Digital domain areas to ensure efficient analysis and triage of faults and incidents reported to the Digital team.
• Day-to-day management and execution of changes to support the British Airways operation (e.g. enabling new routes on ba.com, managing complex content requests, supporting adhoc initiatives with our commercial teams).
• Supporting our IT and Product teams in the handling of high priority operational incidents.
• Work closely with our CSO and SecOps teams to identify and mitigate vulnerabilities and attacks.
• Manage stakeholders with a diverse set of backgrounds and interests.

Job Requirements:

• Experience and skills in the operation and management of CDN, APM, RUM and other monitoring tools.
• Experience working with security teams, along with a good understanding of networking principles and technologies.
• Experience with incident/problem management in a retail/travel ecommerce environment.
• Experience with root cause analysis on a large scale, transactional technology platform.
• Experience working in an Agile/Scrum environment.
• Clear communication skills when delivering your points of view through data, insight and customer impact.
• A positive attitude in the face of uncertainty and an ability to take clear decisions in a fast-moving and pressurised environment.
• Understanding and experience of ecommerce platforms and architecture best practice.

Job Details:

Company: British Airways

Vacancy Type:  Full Time

Job Location:  Heathrow, England, UK

Application Deadline: N/A

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