Sunday , December 10 2023

Careers at Delta Airlines – Project Specialist

Website Delta Airlines

Job Description:

Service Excellence is seeking a passionate and motivated person to lead cross divisional collaboration and execution of Service Excellence initiatives. This individual will work in a collaborative environment on a variety of projects with a focus on areas that will deliver on Delta’s brand promises, create moments that delight and allow for quick, effective service recovery. This role will closely liaison and collaborate with several key stakeholders including but not limited to operating teams (ACS, IFS, RES) and corporate support teams. This position is based in Atlanta at the General Office and reports to the General Manager – Service Excellence Design.

Job Responsibilities:

  • Build and review presentations of ongoing projects for Brand & Customer Experience leadership
  • Lead and work collaboratively on a variety of projects supporting Service and Service Recovery
  • Coordinate cross divisional steering committees and project meetings
  • Develop communications plans for internal and external stakeholders
  • Strategize and lead effort to prioritize the Service Excellence roadmap

Job Requirements:

  • Track record of influencing without authority at multiple levels of the organization
  • Practices critical thinking
  • Excellent written, presentation, and verbal skills, with the ability to produce concise, relevant, strategically driven documents and presentations for senior leaders
  • Proven business acumen as a team player
  • Strong business acumen and problem-solving skills, and able to manage complex processes with cross-functional teams

Qualification & Experience:

  • Experience with MS Office
  • Master’s Degree or 5 plus years of relevant experience
  • Bachelor’s degree and 3-5 years’ work experience in Project Management OR equivalent experience AND/OR a combination of both
  • Operations experience
  • Experience in collaborating across multiple divisions
  • Experience as a self-starter as well as being proactive

Job Details:

Company: Delta Airlines

Vacancy Type: Full Time

Job Location: Atlanta, GA, US

Application Deadline: N/A

Apply Here