Citi Bank Recruitment – Business Risk Manager

Job Description:

The Business Risk Manager – Call Monitoring Specialist position, reporting to the Call Monitoring Business Risk Supervisor, is responsible for the execution of activities associated with the Call Monitoring program for NAM Consumer Wealth Management (CWM).

Job Responsibilities:

• Partner with other Citi Call Monitoring functions to share best practices and identify areas of improvement.
• Proactively advance the use of computer assisted assessment tools and techniques to drive high efficiency and effectiveness in monitoring and surveillance processes.
• Make use of data from various systems and repositories to develop a thorough understanding of the business area being monitored, including identification of trends, anomalies, outliers, and red flags.
• Support strategic projects and ad hoc requests from the Call Monitoring Team Lead, Business Group Manager, and other partners.
• Develop and maintain effective relationships with business partners and functional management to ensure availability of accurate and complete information sources

Job Requirements:

• Strong communication, written and presentation skills
• Independent thinker and able to perform a credible challenge of the Business
• Strong execution skills with drive for continuous improvement.
• Ability to produce high quality work under rigid time constraints.
• Outstanding people management and supervisory skills.

Qualification & Experience:

• 5-8 years of relevant experience
• Expert-level understanding of call monitoring routines or related risk related governance monitoring
• Expert-level knowledge of Investments Products and Services.

Job Details:

Company:  Citi

Vacancy Type:  Full Time

Job Location: Jacksonville, FL, US

Application Deadline: N/A

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