Citi Careers – Digital Service Owner

Website Citi

Job Description: 

The Global CCB business is dramatically transforming its digital banking and product platforms by building a holistic client experience channel called Gateway.

Job Responsibilities:

  • Working with technology to define, document and approve business requirements for global Service journeys
  • Manage client journey experience and execution globally
  • Responsible for designing and delivering the Global Service model and Service journey, working across the Gateway channel with other Journey Owners to ensure a consistent Client experience
  • Uses data to drive prioritization, measures outcomes & reports on product KPIs, iterates on our products to drive adoption & usage
  • Performs competitive analysis to ensure we’re creating a strongly differentiated market-leading experience in all our Global Regions

Job Requirements:

  • At least 5+ years’ work experience in service management, product management and project management
  • Experience in commercializing new products and solutions
  • Experience with marketing and design agencies to bring value propositions to life
  • Successful record in working within matrix organization and cross borders project
  • Strong analytical skills and direct experience with process management and workflow systems
  • Experience working in Agile
  • User experiences from both a corporate and consumer standpoint

Qualification & Experience:

  • Minimum 8 years’ total work experience
  • At least 3 years’ experience developing financial digital experiences and driving their adoption
  • Experience in B2B product development highly desired (does not have to be Financial Services)

Job Details:

Company:  Citi

Vacancy Type:  Full Time

Job Location:  New Castle, DE, US

Application Deadline: N/A

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