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Website Citi
Job Description:
The Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.
Job Responsibilities:
- Provide coaching and support to team and serve a point of contact for esclations
- Develop and maintain client portfolio through regular calls and face to face interaction, as needed
- Inform clients about problems (system failures, market issues) and provide regular resolution updates
- Advise on and advocate the implementation of process improvement and reengineering to improve client experience
- Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standards
Job Requirements:
- Demonstrated project management and organizational skills to prioritize multiple tasks
- Consistently demonstrate clear and concise written and verbal communication with ability to influence stakeholders
- Proven investigative and analytical skills
- Proven self-reliance and accountability and ability to manage risk
Qualification & Experience:
- Bachelor’s degree/University degree or equivalent experience
Job Details:
Company: Citi
Vacancy Type: Full Time
Job Location: Tampa, FL , US
Application Deadline: N/A
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