Citi Placement – Intermediate Associate Service Analyst

Website Citi

Job Description:

The Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

Job Responsibilities:

  • Provide coaching and support to team and serve a point of contact for esclations
  • Develop and maintain client portfolio through regular calls and face to face interaction, as needed
  • Inform clients about problems (system failures, market issues) and provide regular resolution updates
  • Advise on and advocate the implementation of process improvement and reengineering to improve client experience
  • Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standards

Job Requirements:

  • Demonstrated project management and organizational skills to prioritize multiple tasks
  • Consistently demonstrate clear and concise written and verbal communication with ability to influence stakeholders
  • Proven investigative and analytical skills
  • Proven self-reliance and accountability and ability to manage risk

Qualification & Experience:

  • Bachelor’s degree/University degree or equivalent experience

Job Details:

Company:  Citi

Vacancy Type:  Full Time

Job Location:  Tampa, FL , US

Application Deadline: N/A

Apply Here