Sunday , September 24 2023


Website Citi

Job Description:

This is a senior level AVP role whose main responsibility is to provide support for the Commercial Card eCommerce Product Suite and help bridge the gap between the Operations and Technology teams.

Job Responsibilities:

  • Respond to basic technical inquiries regarding the Commercial Card eCommerce products.
  • Assist Client Account Service environment with any outstanding or escalated tickets related to Technology (e.g. Watch, NAM Health, Client at Risk and RFP/RFI clients)
  • Triage and obtain the correct level of engagement to address issues, ensure resolved and perform follow-up with the client as it relates to Production Support and Development
  • Frequent communication with technology teams to ensure appropriate process and procedures are followed, client is provided next steps and abreast of any enhancements required

Job Requirements:

  • Strong verbal and written communication skills
  • Strong listening skills
  • Ability to meet SLA agreements
  • Knowledge of methodology to perform trending analysis
  • Basic knowledge of computer hardware
  • Ability to communicate complex topics to Clients
  • Basic knowledge of troubleshooting various browser versions (IE, Chrome, Firefox, Safari)
  • Experience in Commercial Card, TSYS

Qualification & Experience:

  • Minimum 2 years relevant technical experience
  • Strong understanding of Microsoft Office Suite (Excel, Word, PowerPoint,
  • Bachelor’s degree/University degree or equivalent experience

Job Details:

Company:  Citi

Vacancy Type:  Full Time

Job Location:  Jacksonville, FL, US

Application Deadline: N/A

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