Jobsfiller
Website Citi
Job Description:
The Customer Service Representative 5 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.
Job Responsibilities:
- Manage client inquiries, ensuring proper investigation and timely resolution that is compliant with departmental standards
- Develop and maintain client portfolio through regular calls and face to face interaction, as needed
- Provide clients with transactional and inquiry activity scorecards and host review calls with clients related to productivity and usage of self-service tools
- Inform customer about problems (system failures, market issues) and provide regular resolution updates
- Escalate customer feedback, processing delays and errors appropriately
Job Requirements:
- Proven critical thinking and crisis management skills used to problem solve and make decisions
- Consistently provide attention to detail to ensure accuracy
- Consistently demonstrate clear and concise written and verbal communication
- Consistently deliver high-quality customer service with focus on building client relationship and achieving results
Qualification & Experience:
- 2-4 years of relevant experience
- Experience in customer service and/or finance
- Proficient in Microsoft Office
- High school diploma or equivalent
Job Details:
Company: Citi
Vacancy Type: Full Time
Job Location: Jacksonville, FL, US
Application Deadline: N/A
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