Citibank Job Vacancy – Escalation Specialist 5

Job Description:

The Escalation Specialist 5 performs relatively complex assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under little to no direct supervision. May service an expansive and/or diverse array of products/services.

Job Responsibilities:

• Supports internal and external customers.
• Assists with resolving supervisor-escalated customer inquiries related to account level information, and provides technical assistance as required.
• Solves moderately complex problems, time sensitive inquiries, and multi-task in high-volume situations.
• Identifies and escalates issues to appropriate sources.
• Tracks and reports data for management action.

Job Requirements:

• Problem solver, customer service, business knowledge
• 2-4 years of relevant experience

Qualification:

• High School diploma or equivalent

Job Details:

Company:  Citi

Vacancy Type:  Full Time

Job Location: Texas, US

Application Deadline: N/A

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