Citibank Openings – Senior Supervisor

Job Description:

The Service Sr. Supervisor is an intermediate position responsible for supervising the daily workflow of an advanced Customer Service team in coordination with the Customer Service function.

Job Responsibilities:

• Develop leaders and their skill set and provide growth opportunities through guidance and mentorship in conjunction with succession planning
• Lead and develop a team of 15-25 care professionals and ensure they consistently meet performance metrics and provide effective customer service to Citi’s clients
• Drive organizational change through innovation and process improvement, eliminating friction points for team
• Create and execute realistic action steps and timelines for the team with a strict attention to details and performance
• Evaluate team’s performance and makes recommendations for staffing, pay increases, promotions, terminations, staffing, etc.

Job Requirements:

• Proficient project management skills
• Effective written and verbal communication
• Influencing and relationship management skills
• Proficient with Microsoft Office

Qualification & Experience:

• 2-5 years of relevant experience in a Customer Service role
• Bachelor’s/University degree or equivalent experience

Job Details:

Company:  Citi

Vacancy Type:  Full Time

Job Location:  Florence, KY, US

Application Deadline: N/A

Apply Here

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