Monday , September 25 2023

Citicorp Careers – Customer Service

Website Citi

Job Responsibilities:

  • Provide phone, email, and Help Desk support for multiple government web-based applications, including in depth technical troubleshooting with agency users and their IT Support; make troubleshooting decisions based on agency’s unique security settings and criticality of user inquiry.
  • Log, manage, and own cases through resolution and assist with root cause analysis, identify fix and preventative measures. Ensure all cases are updated on a regular basis and clients are advised of status in adherence to service level agreements.
  • Provide superior service and timely resolution to high profile and sensitive clients as unresolved issues may result in a large negative financial impact. Use of critical thinking and solid judgment skills needed to mitigate possible reputational risk.
  • Maintain or exceed key performance identifiers at or above published expectations.
  • Complete daily tasks such as system validations, handling rejected items, internal and external reporting, shift turnover and delegating incoming customer inquiries to team.

Job Requirements:

  • Ability to assess complex processes and deliver practical solutions
  • A demonstrated history of strong interpersonal skills and positive peer engagement in a diverse environment
  • Knowledge of Public Sector business a plus
  • Schedule: Monday – Friday, 11:30am – 8:00pm,
  • Office is located in Newark, DE
  • Ability to work remotely 2 days a week (PC and phone)

Qualification & Experience:

  • 3+ years’ experience in Help Desk and/or application support
  • Previous Customer Service experience preferred
  • Bachelor’s degree or equivalent job experience

Job Details:

Company:  Citi

Vacancy Type:  Full Time

Job Location: Newark, DE, US

Application Deadline: N/A

Apply Here