Citicorp Careers – Fraud Early Warning

Job Description:

The Customer Service Representative 5 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team.

Job Responsibilities:

• Manage client inquiries, ensuring proper investigation and timely resolution that is compliant with departmental standards
• Inform customer about problems (system failures, market issues) and provide regular resolution updates
• Escalate customer feedback, processing delays and errors appropriately
• Develop and maintain client portfolio through regular calls and face to face interaction, as needed
• Provide clients with transactional and inquiry activity scorecards and host review calls with clients related to productivity and usage of self-service tools

Job Requirements:

• Excellent communication, analytical, negotiation and decision making skills
• Extensive customer contact phone experience in a blend environment
• Flexibility and positive attitude
• Demonstrated dependability and initiative
• Must have strong attention to detail and ability to work well independently

Qualification & Experience:

• 2-4 years of relevant experience
• Experience in fraud, customer service and/or finance
• Proficient in Microsoft Office
• High school diploma or equivalent

Job Details:

Company:  Citi

Vacancy Type:  Full Time

Job Location: Jacksonville, FL, US

Application Deadline: N/A

Apply Here

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