Citicorp Careers – Fraud Early Warning

Website Citi

Job Description:

The Customer Service Representative 5 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team.

Job Responsibilities:

  • Manage client inquiries, ensuring proper investigation and timely resolution that is compliant with departmental standards
  • Inform customer about problems (system failures, market issues) and provide regular resolution updates
  • Escalate customer feedback, processing delays and errors appropriately
  • Develop and maintain client portfolio through regular calls and face to face interaction, as needed
  • Provide clients with transactional and inquiry activity scorecards and host review calls with clients related to productivity and usage of self-service tools

Job Requirements:

  • Excellent communication, analytical, negotiation and decision making skills
  • Extensive customer contact phone experience in a blend environment
  • Flexibility and positive attitude
  • Demonstrated dependability and initiative
  • Must have strong attention to detail and ability to work well independently

Qualification & Experience:

  • 2-4 years of relevant experience
  • Experience in fraud, customer service and/or finance
  • Proficient in Microsoft Office
  • High school diploma or equivalent

Job Details:

Company:  Citi

Vacancy Type:  Full Time

Job Location: Jacksonville, FL, US

Application Deadline: N/A

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