
Website Citi
Job Description:
The Client Mgt Intmd AssocAnalyst is a developing professional role which integrates in-depth specialty knowledge with a solid understanding of industry standards and practices; demonstrates good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family.
Job Responsibilities:
- Responsible for a portfolio of top clients acting as their advocate and owning the client experience relationship end to end.
- Resolves inquires and manages customer issues based on empowerment grid to higher prescribed limits.
- Mentors and trains new Client Experience Specialists.
- Establishes, provides input, and tracks operational metrics and service level requirements to achieve business goals.
- Manages the internal Client at Risk process & supports escalation resolution as necessary to facilitate timely resolution.
Job Requirements:
- Responsible for a portfolio of top clients acting as their advocate and owning the client experience relationship end to end.
- Manages the internal Client at Risk process & supports escalation resolution as necessary to facilitate timely resolution.
- Establishes, provides input, and tracks operational metrics and service level requirements to achieve business goals.
- Mentors and trains new Client Experience Specialists.
- Resolves inquires and manages customer issues based on empowerment grid to higher prescribed limits.
Qualification & Experience:
- 2-5 years relevant experience
- Bachelors/University degree or equivalent experience
Job Details:
Company: Citi
Vacancy Type: Full Time
Job Location: New Castle, DE, US
Application Deadline: N/A
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