Citigroup Jobs – Client Management Intermediate

Job Description:

The Client Mgt Intmd AssocAnalyst is a developing professional role which integrates in-depth specialty knowledge with a solid understanding of industry standards and practices; demonstrates good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family.

Job Responsibilities:

• Responsible for a portfolio of top clients acting as their advocate and owning the client experience relationship end to end.
• Resolves inquires and manages customer issues based on empowerment grid to higher prescribed limits.
• Mentors and trains new Client Experience Specialists.
• Establishes, provides input, and tracks operational metrics and service level requirements to achieve business goals.
• Manages the internal Client at Risk process & supports escalation resolution as necessary to facilitate timely resolution.

Job Requirements:

• Responsible for a portfolio of top clients acting as their advocate and owning the client experience relationship end to end.
• Manages the internal Client at Risk process & supports escalation resolution as necessary to facilitate timely resolution.
• Establishes, provides input, and tracks operational metrics and service level requirements to achieve business goals.
• Mentors and trains new Client Experience Specialists.
• Resolves inquires and manages customer issues based on empowerment grid to higher prescribed limits.

Qualification & Experience:

• 2-5 years relevant experience
• Bachelors/University degree or equivalent experience

Job Details:

Company:  Citi

Vacancy Type:  Full Time

Job Location:  New Castle, DE, US

Application Deadline: N/A

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