Citigroup Jobs – Senior Customer Specialist

Job Description:

The overall objective is to apply a broad knowledge of Citi’s products, services and procedures to efficiently resolve service issues. entry level position responsible for assisting with customer service inquiries and providing solutions based on client needs in coordination with the Customer Service function.

Job Responsibilities:

• Assist with evaluating and resolving service inquiries from clients across different platforms
• Effectively use various computer systems to complete assigned tasks and address account inquiries
• Develop and maintain working knowledge specific groups of Citi products and services
• Analyze and identify potential risks and identify solutions that meet client needs
• Complete assigned tasks in an accurate and efficient manner
• Solve disputes and retain clients, while minimizing operating loss, through adherence to established rules and regulations

Job Requirements:

• Proficient in Microsoft Office and Windows Operating Systems
• Demonstrated experience solving customer service inquiries
• Effective verbal and written communication skills
• Ability to work in a fast pace environment
• Excellent technical and data entry skills, including the utilization of a 10-key touchpad
• Proven ability to navigate multiple systems and customer service platforms concurrently

Qualification & Experience:

• 2-4 years’ work experience in a related role
• High School diploma or equivalent

Job Details:

Company:  Citi

Vacancy Type:  Full Time

Job Location: Florence, KY ,US

Application Deadline: N/A

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