Comcast Application – Call Center Representative

Job Description:

Responsible for promoting and selling Company products and services that are both current and emerging. Uses a consultative sales approach to ensure our customers receive the best value. Must be customer-focused individuals, able to communicate effectively and display a professional and positive demeanor. Works on straight forward tasks using established procedures.

Job Responsibilities:

• Maintains expected performance levels in a dynamic and highly competitive environment.
• Consistently follows critical sales processes to ensure a great customer experience.
• Navigates between multiple screens, databases and complex data entry applications to accurately and quickly capture required information to complete a sale.
• Offers assistance to customers for non-sales-related calls to the best of ability and seeks to transition it to a sale.
• Other duties and responsibilities as assigned.
• Demonstrates consultative sales techniques by using probing questions, clarifying needs, overcoming objections and providing solutions that fits the needs of the customer.
• Articulates the Company’s competitive advantage while advocating for our products, services and packages.
• Maintains excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
• Educates customers on the Company products, services and experience leveraging job aids and support materials as needed.
• Establishes rapport and promotes relationships by providing a unique positive experience for each customer through personalizing sales interaction.
• Acts as a team player committed to growth and development.
• Achieves or exceeds sales targets while interacting with new and existing customers via telephone and selling Company products and services.
• Consistently demonstrates professionalism and integrity with a warm and friendly demeanor to customers and teammates.
• Interacts and communicates collaboratively within the sales group and other groups, as appropriate, to provide a great customer experience.
• Exercises sound judgment within the scope of empowerment and acts in the best interest of both the customer and company..

Job Requirements:

• Must be able to wear telephone headset and manipulate objects such as pen, keyboard and mouse.
• Regular, consistent and punctual attendance.
• Demonstrates proficient use of soft skills, including active listening, problem solving and responding appropriately
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Qualification & Experience:

• Relevant Work Experience: 0-2 Years
• Certifications (if applicable)
• High School Diploma / GED

Job Details:

Company: Comcast

Vacancy Type: Full Time

Job Location: Orlando, FL, US

Application Deadline: N/A

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