Thursday , November 30 2023

Comcast Application – Call Center Representative

Website Comcast

Job Description:

Responsible for promoting and selling Company products and services that are both current and emerging. Uses a consultative sales approach to ensure our customers receive the best value. Must be customer-focused individuals, able to communicate effectively and display a professional and positive demeanor. Works on straight forward tasks using established procedures.

Job Responsibilities:

  • Maintains expected performance levels in a dynamic and highly competitive environment.
  • Consistently follows critical sales processes to ensure a great customer experience.
  • Navigates between multiple screens, databases and complex data entry applications to accurately and quickly capture required information to complete a sale.
  • Offers assistance to customers for non-sales-related calls to the best of ability and seeks to transition it to a sale.
  • Other duties and responsibilities as assigned.
  • Demonstrates consultative sales techniques by using probing questions, clarifying needs, overcoming objections and providing solutions that fits the needs of the customer.
  • Articulates the Company’s competitive advantage while advocating for our products, services and packages.
  • Maintains excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
  • Educates customers on the Company products, services and experience leveraging job aids and support materials as needed.
  • Establishes rapport and promotes relationships by providing a unique positive experience for each customer through personalizing sales interaction.
  • Acts as a team player committed to growth and development.
  • Achieves or exceeds sales targets while interacting with new and existing customers via telephone and selling Company products and services.
  • Consistently demonstrates professionalism and integrity with a warm and friendly demeanor to customers and teammates.
  • Interacts and communicates collaboratively within the sales group and other groups, as appropriate, to provide a great customer experience.
  • Exercises sound judgment within the scope of empowerment and acts in the best interest of both the customer and company..

Job Requirements:

  • Must be able to wear telephone headset and manipulate objects such as pen, keyboard and mouse.
  • Regular, consistent and punctual attendance.
  • Demonstrates proficient use of soft skills, including active listening, problem solving and responding appropriately
  • Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Qualification & Experience:

  • Relevant Work Experience: 0-2 Years
  • Certifications (if applicable)
  • High School Diploma / GED

Job Details:

Company: Comcast

Vacancy Type: Full Time

Job Location: Orlando, FL, US

Application Deadline: N/A

Apply Here