Delta Careers – Coordinator, On Board Services

Job Description:

On Board Services is seeking a self-directed individual who has demonstrated operational experience with strong awareness of the Catering operations. They must possess strong interpersonal and communication skills that are effective and in line with Rules of The Road. They must be able to communicate upwards and on behalf of the OBS organization. They must have a keen sense of customer impact when operational constraints occur. They will also be expected to promote a safety culture, as well as operation excellence on a day to day basis. This individual will keep a watch over all last mile activities at a station level for Catering Operations. They will report directly to the Regional Manager and have frequent contact with Director, Managing Director, and Vice President level leaders.

Job Responsibilities:

• Monitor ground radio frequencies and coordination as needed
• Understand and activate high wind protocols when applicable
• Ensures appropriate leadership level awareness of operational challenges and issues for the day
• Main point of contact for delay root cause analysis and template completion
• Be familiar with all Catering business continuity plans when a level of high operational impact has been identified
• Partner with ACS to ensure clear ramp areas to avoid gate blockage for Catering trucks
• Supports all Charter operations
• Execute a high standard of ramp, food, and aircraft safety
• Be familiar and work cohesively with all ACS disciplines within the ACC
• Continuous monitoring of Flight Family as it pertaining to missing catering items/equipment while coordinating their delivery through Cater dispatch for an on-time departure
• Work proficiently in tools such as Flight Family, FACTs, Bridge Desktop, IFX, O2P, GP4, and all other identified applications
• Constant focus and adherence to published policies, procedures, and provisioning specifications
• Closely connected with Gate Keeper position in the ACC to communicate and coordinate aircraft swaps
• Responsible for the day to day coordination of catering ramp operations
• Maintain keen awareness of local weather or other issues that could cause a station IROP
• Work closely with all OCC Catering desk during all tactical and strategic planning sessions for your station
• Understand and execute flight prioritization from a catering perspective when applicable

Job Requirements:

• Must have good analytical and root cause analysis skills
• Thorough knowledge of Catering operations or mass kitchen and food processing/ handling is highly desired
• Must have strong operational understanding
• Must be willing to work irregular and varying schedules (including holidays)
• Must have demonstrated skills and abilities to communicate effectively at all levels of the organization (frontline to executives) using a variety of tools
• Must possess excellent critical thinking and quality decision making abilities
• Must be performing satisfactorily in present position

Qualification & Experience:

• ACC or previous operations experience is highly desired

Job Details:

Company: Delta Airlines

Vacancy Type: Full Time

Job Location: Boston, MA, US

Application Deadline: N/A

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