Dexcom Jobs – Software Engineering Analyst

Job Description:

The Software Engineering Analyst will be responsible for performing alleged device failure investigations. Investigations are performed either by analyzing real-time cloud data or by analyzing physical devices that have been returned. You will regularly collaborate with other engineers, technicians, and/or specialists from Field Failure Analysis, R&D, and Customer Advocacy Management.

Job Responsibilities:

• Enters and tracks failures or enhancements in the bug tracking system.
• Provides direct Customer Advocacy support by carrying out hands-on investigation of reported device malfunctions.
• Performs failure analysis and works with software engineers to determine root causes.
• Understands the technical architecture of internally developed applications including iOS and Android systems
  Utilizes structured problem solving and drives engineering studies using standardized methodologies and statistical data analysis.
• Ensures documentation is updated to reflect the changes made to a process/product.
• Designs, improves, and implements complaint investigation processes.

Job Requirements:

• Proven ability to conduct engineering investigations, collect and synthesize data using statistical principles.
• Strong proficiency working with Microsoft Office Suite.
• Success in facilitating process improvement projects to completion.
• Familiarity using modern software test methodologies.
• Ability to collaborate and learn from experienced engineers.

Qualification & Experience:

• Proficient with Microsoft Office Suite.
• Experience with working in a highly regulated environment such as a medical device.
• Typically requires a bachelor’s degree in a technical discipline, and 0-2 years previous experience.
• Experience working with GCP BigQuery or SQL.

Job Details:

Company:  Dexcom

Vacancy Type:  Full Time

Job Location:  San Diego, CA, US

Application Deadline: N/A

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