Expedia Careers for New Grad – Software Specialist

Job Description:

As an Application Integration Specialist, you will facilitate the implementation of integrations between new third-party software applications with one or more Escapia APIs; and, you will tackle issues related the integration. You will work with application owners, developers, and property manager operations staff to assist them in understanding the web service functionality and the overall integration process. While you will not be the person making the actual code changes to applications, you’ll need a variety of skills which enable you to work directly with application owners and developers. You will provide ongoing support to address with questions or integration issues between our property management software and third partner software applications.

Job Responsibilities:

• Provide integration status updates to program and technical leadership as needed
• Assist with crafting detailed documentation on specific third-party software integrations to efficiently solve technical issues
• Conduct ongoing analysis of incident drivers to drive continuous improvement
• Take ownership of customer issues and when appropriate coordinate cross-departmentally to fully solve technical issues
• Responsible for identifying trends and escalating issues to the appropriate manager
• While many application teams should be able to rely on provided documentation, we tackle the situations where we must supplement/clarify information, including working 1-1 with application developers
• Advocate for process and product changes that improve customer experience and innovate toward simplicity.
• Meet appropriate productivity and quality levels while balancing multiple activities in parallel
• Deliver outstanding support to property managers and 3rd party software partners by resolving API and integration issues

Job Requirements:

• Familiar with API products like SOAPUI, Postman, Swagger Experience using logging tools, such as Splunk and Kibana, to retrieve logs, reproduce events, and solve issues
• Ability to interface with databases, analyze & write complex queries & procedures in SQL will be considered
• Must have outstanding analytical skills, ability to resolve sophisticated problem, and strong oral and written communication skills
• Proficient in Atlassian products (Jira & Confluence) and Salesforce is a bonus
• Able to cope with change and to work in an agile and cross functional environment

Qualification & Experience:

• Hands on experience with web services and associated frameworks like SOAP, REST, and GraphQL
• Experience with OTA’s, Property Management Software, and Hospitality B2B experiences is a plus
• Experience analyzing system workflows and business process flows

Job Details:

Company: Expedia

Vacancy Type: Full Time

Job Location: Sydney, New South Wales, Australia

Application Deadline: N/A

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