Tuesday , September 26 2023

Expedia Careers – Traveler Associate

Website Expedia

Job Description:

The Traveler Service Associate is responsible for handling interactions with customers that route through multiple channels and providing a best-in-class customer experience to our travelers. The ideal candidate is a self-starter with a passion for helping travelers solve complex issues in what can be highly stressful situations.

This role is within the Traveler and Partner Service Platform organizations, which services customer requests from across the many brands of Expedia Group.

Job Responsibilities:

  • Establish and maintain positive working relationships with management, corporate, network, co-workers, and partners
  • Research and analyze data from various sources and tools – especially GDS (Airline Computer Reservation Systems) to close traveler and supplier issues
  • Research, analyze and resolve traveler issues in an accurate and timely manner by using appropriate tools and resources to assess situations and create resolutions while maintaining ownership of the issue
  • Must maintain up-to-date Traveler Support Agent skillset
  • Flexible approach to ensure established service levels are achieved at all times
  • Lead the resolution of issues on all issues from online (voice & chat) and offline (Service Requests) sources
  • Identify service problems and conduct root cause analysis whilst signposting possible solutions
  • Other duties and projects as assigned
  • Must maintain confidentiality
  • Provide our travelers with best-in-class service that drives loyalty to all of Expedia Groups’ multiple brands

Job Requirements:

  • Track record of exhibiting good judgment and common sense
  • Demonstrate strong research skills in all lines of business
  • Advanced analysis skills to include skill in situational analysis and risk mitigation
  • Excellent interpersonal skills with the ability to positively influence others
  • Ability to perform work activities requiring negotiating, instructing, persuading, or speaking with others
  • Understanding of GDS systems (Sabre/Amadeus)
  • Strong verbal and written communication skills to assess customer needs and adjust communication style accordingly
  • Ability to work in high stress environment, managing stress in a professional manner and without disruption to the operation, employees, or customers
  • Strong technical skills and computer knowledge, including all Microsoft Office programs
  • Strong attention to detail and a creative problem solver

Qualification & Experience:

  • Experience in the travel industry
  • High School Diploma or Equivalent related professional experience
  • 2 years + experience in a contact center

Job Details:

Company: Expedia

Vacancy Type: Full Time

Job Location: Springfield, MO, US

Application Deadline: N/A

Apply Here