FedEx Job Application – Technical Services Representative II

Job Description:

Under general supervision provides technical support in the configuration, maintenance, restoration and functions of all products deployed for a defined internal/external customer or account base. Serves as a central point of contact to consult and/or address specific technical and service related problems with customers on FedEx automation portfolio and deployed technologies. Interfaces with customers to provide product information and Instructions.

Job Responsibilities:

• Direct customer interaction is necessary to expeditiously and professionally address all concerns of supported systems.
• The candidate will also provide backup support to other technicians during periods of heavy volume and/or special projects.
• The successful candidate must have a valid driver’s license and must be willing to drive a company vehicle, supporting FedEx facilities as well as customer locations.

Job Requirements:

• A related Master’s Degree equals two (2) years experience
• Associate Degree/equivalent in computer technology, information technology, computer engineering and/or equivalent formal training or work experience.
• Ability to lift 75 pounds.
• Strong customer orientation.
• Good communication and organizational skills.
• Able to operate vehicle in compliance with established procedures.
• 2 years equivalent work experience in technology support environment.
• More advanced degrees may offset experience requirements.
• Must be able to use a telephone, keyboard and view a computer screen.

Job Details:

Company: FedEx

Vacancy Type: Full Time

Job Location: San Diego, California, US

Application Deadline: N/A

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