Food Lion Job Application For – Customer Lead

Job Description:

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through

Job Responsibilities:

• Follow procedures and performs overrides
• Perform the task of cashier when scheduled or as needed per the surge plan guidelines
• Check prices quickly and accurately
• Scan customers’ order and handles the payment transaction, per standard practice
• Identify customers needing assistance and offers to take the customer’s order to their car including Food Lion To-Go orders (if applicable).
• Is courteous and helpful to other associates
• Check the bottom of every cart and under all baby seats for items before completing an order
• Make every attempt to maintain accurate cash control
• Ensure check stands are supplied with proper bags, register receipt paper, Catalina coupon paper and restocks cigarette drawers at each check lane
• Report any register malfunction to the Customer Service Manager or MOD
• Follow correct bagging procedures for the correct use of bags by type
• Ensure the MVP savings center KIOSK is filled with paper and properly working
• Avoid personal conversations with other associates when customers are present
• Find more efficient ways to do the job and seeks to reduce costs and improve labor productivity
• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Perform the task of managing the front end in the brief absence of the CSM/ACSM if needed to ensure service standards are maintained
• Ensure work station and front-end area (if applicable) of the store has a neat and clean presentation
• Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Unload customers’ groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
• Perform the task of Food Lion To-Go Runner when scheduled or as needed.
• Successfully complete computer-based training (CBT) and training aid courses
• Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
• Perform all other duties as assigned
• Maintain alertness and call for assistance when needed to service customers per service standards
• Notify QA of any cleaning issues or maintenance required on front end
• Greet each customer and uses his or her name whenever possible
• Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
• Follow procedures for refunds and error correction
• Observe and correct all unsafe conditions that could cause associate or customer accidents

Job Requirements:

• Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
• Have sufficient visual ability to check ID cards, checks, invoices and other written documents
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
• Pull or push up to 75 lbs. on occasion
• Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
• Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where
• applicable), scanner, computer, and calculator
• Ability to use computers, smart devices, and other communication systems required to perform job functions
• Stand 100% of the time, frequently walking short distances
• Meet established volume activity standards for the position
• Perform repetitive hand and arm motions

Qualification & Experience:

• High school graduate or equivalent preferred
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations
• Effective communication and customer service skills
• Ability to perform the technical requirements of cashier and service center
• Must meet minimum age requirements to perform specific job functions
• Ability and willingness to learn multiple tasks and technical requirements of the job

Job Details:

Company:  Food Lion

Vacancy Type:  Full Time

Job Location: Augusta, GA, US

Application Deadline: N/A

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