Foot Locker Job Application – Call Center

Job Description:

At Foot Locker we obsess over the customer. This is where you come in! We are seeking part-time Fraud and Payment Management Specialists, a position that is vital to our company’s success. Whether you are in school or just need a job for some extra cash, we offer flexible schedules. You will be responsible for providing a positive customer experience through compassion and by applying the problem-solving skills developed during our three weeks of paid training. This role provides you the opportunity to build and use your strong communication abilities and expand your career by learning about the business.

Job Responsibilities:

• Answering incoming calls and emails from customers regarding orders that have been canceled for verification
• Using a standard set of guidelines to research into account information, and exercising sound decision-making in elevated situations to protect the assets of the company
• Contacting merchant bank, credit card issuers, and various financial entities to verify payment specific information
• Reviewing and processing chargebacks and disputes in accordance with merchant bank and PayPal guidelines
• Interacting with customers through phone and email to determine the validity of an order or shipment

Qualification & Experience:

• Creative thinker, problem solver, solutions-oriented individual with a proactive – positive mindset
• Be professional while speaking to customers and have strong verbal and written communication skills
• Previous customer service experience is highly preferred but not required
• Proficient computer navigation skills
• Ability to multi-task in a fast paced environment
• Experience in banking, call centers/customer contact centers, and/or other related experience a plus

Job Details:

Company:  Foot Locker

Vacancy Type:  Full Time

Job Location: Part Time

Application Deadline: N/A

Apply Here

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