JD Job Application – Store Colleague

Job Description:

To provide an excellent customer experience by offering expert advice and knowledge to help customers make the best choices that fulfil their needs. Take pride in and maintain excellent store standards and demonstrate GO’s mission and values.

Job Responsibilities:

• Observe customer buying signals offer assistance at the right time to ensure you are offer help when it matters most
• Support all departments to maintain a high level of customer service
• Ask customers what was wrong with a product if it is returned and offer replacements or alternatives to ensure the customers needs are met
• Help customers to make the decision to buy the products that are right for their needs
• Make customers feel welcome by acknowledging them when they enter the store
• Present yourself in an approachable, friendly professional manner that makes customer feel at ease
• Show a genuine interest in the customers needs to identify and recommend the right products to fulfil the customer’s needs
• Take personal ownership development by keeping up to date with product knowledge
• Replenish and maintain stock levels to ensure a high availability
• Create excitement around the products and the possibilities they offer to help the customer visualise the potential opportunities
• Serve customers promptly and give them a fond farewell
• Resolve any concerns a customer may have to remove any doubts about the products they are buying
• Exceed customer expectations by using GO’s customer service model ABC at all times
• Offer alternative solutions to customers when a product they wanted are unavailable so the customers needs are still fulfil
• Take pride in maintaining store and department standards inside and out by create inspiring displays to showcase our products

Job Requirements:

• Ability to not only deliver standards but to step back & challenge the accepted way of doing things to improve the customer experience.
• Ability to demonstrate you have worked in a team effectively
• Ability to demonstrate that you have a hands on approach
• Clear, confident communicator with excellent verbal, listening and written communication skills
• A passion for customer service and a proven record of delivering excellence in this area
• Knowledge of outdoor products is an advantage but not essential
• You are able to show you are capable of approaching customers confidently and provide recommendations
• Excellent problem solver
• Basic IT skills would be preferred

Qualification & Experience:

• Experience of working in a high performing team
• Relevant experience of retail or similar service focused role
• GCSE in Maths and English is preferable
• Experience of effectively prioritising workload to achieve goals and objectives

Job Details:

Company: JD Sports

Vacancy Type: Part Time

Job Location: Berwick-upon-Tweed, England, UK

Application Deadline: N/A

Apply Here

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