JD Sports Vacancies – Supervisor

Job Description:

As a supervisor you will be responsible for opening or closing the store on some of your shifts therefore we are looking for applicants with experience of following store security procedures.

To provide an excellent customer experience by offering expert advice and knowledge to help customers make the best choices that fulfil their needs. Take pride in and maintain excellent store standards and demonstrate GO’s mission and values.

Job Responsibilities:

• Ask customers what was wrong with a product if it is returned and offer replacements or alternatives to ensure the customers needs are met
• Make customers feel welcome by acknowledging them when they enter the store
• Take personal ownership development by keeping up to date with product knowledge
• Observe customer buying signals offer assistance at the right time to ensure you are offer help when it matters most
• Take pride in maintaining store and department standards inside and out by create inspiring displays to showcase our products
• Present yourself in an approachable, friendly professional manner that makes customer feel at ease
• Create excitement around the products and the possibilities they offer to help the customer visualise the potential opportunities
• Exceed customer expectations by using GO’s customer service model ABC at all times
• Support all departments to maintain a high level of customer service
• Show a genuine interest in the customers needs to identify and recommend the right products to fulfil the customer’s needs
• Replenish and maintain stock levels to ensure a high availability
• Offer alternative solutions to customers when a product they wanted are unavailable so the customers needs are still fulfil
• Resolve any concerns a customer may have to remove any doubts about the products they are buying
• Serve customers promptly and give them a fond farewell
• Help customers to make the decision to buy the products that are right for their needs

Job Requirements:

• Excellent problem solver
• Ability to demonstrate that you have a hands on approach
• Ability to demonstrate you have worked in a team effectively
• A passion for customer service and a proven record of delivering excellence in this area
• Basic IT skills would be preferred
• You are able to show you are capable of approaching customers confidently and provide recommendations
• Attentive and keen eye for detail
• Clear, confident communicator with excellent verbal, listening and written communication skills
• Knowledge of outdoor products is an advantage but not essential

Qualification & Experience:

• Experience of working in a high performing team
• Experience of effectively prioritising workload to achieve goals and objectives
• GCSE in Maths and English is preferable
• Relevant experience of retail or similar service focused role

Job Details:

Company: JD Sports

Vacancy Type: Full Time

Job Location: Oxford, England, UK

Application Deadline: N/A

Apply Here

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