Wednesday , March 29 2023

Jobs at American Airlines – Customer Service Manager

Website American Airlines

Job Description:

This job is a member of the Hubs & Gateways or Stations Team within the Customer Experience Division. Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams’ efforts in creating a safe, reliable operation while delivering an elevated customer experience.

Job Responsibilities:

  • Coaches and mentor’s frontline team members in skill development, customer service elevation and company culture behaviors
  • Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance
  • Promotes an environment of mutual respect and trust between frontline team members
  • Drives operational excellence
  • Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
  • Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service
  • Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels
  • Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies
  • Creates an environment that cares for our frontline team members and celebrates the team successes

Job Requirements:

  • Ability to work independently as well as collaboratively
  • Ability to actively listen – giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
  • Knowledge of company policies and procedures and functional automation applications
  • Ability to use sound business judgment to resolve issues with internal and external customers
  • Ability to work under demanding operational conditions
  • Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
  • Ability to prioritize and execute with a sense of urgency and preciseness
  • Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation

Qualification & Experience:

  • 2 year’s experience leading others
  • High School diploma or GED equivalency
  • Previous airport customer service experience

Job Details:

Company: American Airlines

Vacancy Type: Full Time

Job Location: Tampa, FL, US

Application Deadline: N/A

Apply Here