Jobs at Deutsche Bank – Service Management Analyst

Job Description:

As a Service Management Analyst on our Technology team, you will provide a range of services essential for the smooth operation of a client centric IT service model. You will demonstrate the ability to provide outstanding customer service and support, as well as the ability to work independently or as part of a team.

Job Responsibilities:

• Provide guidance and training to customers on current technology and IT policies
• Acknowledge and address all customer queries, requirements, and needs with patience and empathy
• Provide feedback on potential issues or concerns to mitigate future risks
• Provide onsite, hands-on technical support and insightful advice to customers
• Hear from our people and look inside our office:
• Quickly diagnose and resolve IT issues for customers
• Educate customers on new technology and processes to enhance technology adoption

Job Requirements:

• Experience in customer service/support, or technical support role and ability to read/modify scripts in vbscript, PowerShell, PHP, or Python
• Familiarity with mobile devices, both Apple and Android
• Excellent communication skills, both written and spoken

Qualification & Experience:

• Bachelor’s degree from an accredited College or University (degree with a concentration in IT, Computer Science, or related disciplines is a plus)

Job Details:

Company:  Deutsche Bank

Vacancy Type:  Full Time

Job Location:  New York, NY, US

Application Deadline: N/A

Apply Here

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