
Website Deutsche Bank
Job Description:
As a Service Management Analyst on our Technology team, you will provide a range of services essential for the smooth operation of a client centric IT service model. You will demonstrate the ability to provide outstanding customer service and support, as well as the ability to work independently or as part of a team.
Job Responsibilities:
- Provide guidance and training to customers on current technology and IT policies
- Acknowledge and address all customer queries, requirements, and needs with patience and empathy
- Provide feedback on potential issues or concerns to mitigate future risks
- Provide onsite, hands-on technical support and insightful advice to customers
- Hear from our people and look inside our office:
- Quickly diagnose and resolve IT issues for customers
- Educate customers on new technology and processes to enhance technology adoption
Job Requirements:
- Experience in customer service/support, or technical support role and ability to read/modify scripts in vbscript, PowerShell, PHP, or Python
- Familiarity with mobile devices, both Apple and Android
- Excellent communication skills, both written and spoken
Qualification & Experience:
- Bachelor’s degree from an accredited College or University (degree with a concentration in IT, Computer Science, or related disciplines is a plus)
Job Details:
Company: Deutsche Bank
Vacancy Type: Full Time
Job Location: New York, NY, US
Application Deadline: N/A
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