LFG Jobs – Deskside Support

Website Lincoln Financial

Job Description:

This position is responsible for the support of end-user ecosystems, which is inclusive of, but not limited to desktops, laptops, desk phones, mobile device hardware, software, as well as associated break/fix services.

Job Responsibilities:

  • Coordinates activities with service desk, managed service providers, and other IT teams when necessary.
  • Processes level 1 incidents and service requests.
  • Analyzes, troubleshoots and repairs a wide variety of PC problems related to hardware and software.
  • Escalates technology problems when necessary, providing a consistent model for support across the enterprise.
  • Effectively works with PC imaging software such as SCCM.
  • Monitors their respective ticket queue and handles tickets to ensure incidents and service requests are addressed in a timely manner, meeting established metrics and SLAs.

Job Requirements:

  • Prior work or industry experience.
  • Unique skills
  • Education level to the extent education is relevant to the position.

Qualification & Experience:

  • High School diploma or GED or minimum Associate degree in lieu of required experience. (Minimum Required)
  • 1-3+ Years of experience in direct end user and software/hardware support, including Microsoft systems and support (Required)

Job Details:

Company:  Lincoln Financial

Vacancy Type:  Full Time

Job Location:  Radnor, PA, US

Application Deadline: N/A

Apply Here