LFG Jobs – Deskside Support

Job Description:

This position is responsible for the support of end-user ecosystems, which is inclusive of, but not limited to desktops, laptops, desk phones, mobile device hardware, software, as well as associated break/fix services.

Job Responsibilities:

• Coordinates activities with service desk, managed service providers, and other IT teams when necessary.
• Processes level 1 incidents and service requests.
• Analyzes, troubleshoots and repairs a wide variety of PC problems related to hardware and software.
• Escalates technology problems when necessary, providing a consistent model for support across the enterprise.
• Effectively works with PC imaging software such as SCCM.
• Monitors their respective ticket queue and handles tickets to ensure incidents and service requests are addressed in a timely manner, meeting established metrics and SLAs.

Job Requirements:

• Prior work or industry experience.
• Unique skills
• Education level to the extent education is relevant to the position.

Qualification & Experience:

• High School diploma or GED or minimum Associate degree in lieu of required experience. (Minimum Required)
• 1-3+ Years of experience in direct end user and software/hardware support, including Microsoft systems and support (Required)

Job Details:

Company:  Lincoln Financial

Vacancy Type:  Full Time

Job Location:  Radnor, PA, US

Application Deadline: N/A

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