Lincoln Careers – IT Service Desk Analyst

Job Description:

They will remotely provide a full range of technical service and support to their designated office to include hardware, software, network and applications.

Job Responsibilities:

• Serve as the first point of contact for users seeking technical assistance over the phone.
• Deliver routine work independently, in accordance with established procedures and guidelines, in a timely manner and meets deadlines appropriately.
• Escalate network, application and telecommunication issues to maintain the highest level of system availability for the business.
  Make routine and non-routine decisions under close supervision, applying limited discretion within role except for matters of significance which affect the business as a whole or a significant part of it, in accordance with established procedures/guidelines.
• Perform remote troubleshooting by applying core knowledge obtained from the role and acquires increasingly more knowledge to apply in the role.
• Provide support for ongoing training of new users via the phone.

Job Requirements:

• Proficiency with Windows account management within an Active Directory environment.
• Solid understanding of Microsoft’s and Window’s desktop operating systems and registry support.
• Solid understanding of networking configuration on workstations (DNS, TCP/IP and other network concepts)
• Proficiency with ITSM system.
• Proficiency in understanding and troubleshooting Microsoft Office Applications, OWA, and Exchange.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Qualification & Experience:

• High School diploma or GED or minimum Associate degree in lieu of required experience. (Minimum Required)
• 0 – 1+ Years of experience in direct end user and software/hardware support including Microsoft systems and support. (Required)
• 0 – 1+ Years of experience in direct end user and server support including Microsoft systems and support. (Required)

Job Details:

Company:  Lincoln Financial

Vacancy Type:  Full Time

Job Location:  Radnor, PA, US

Application Deadline: N/A

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