Jobsfiller
Website L'Oréal
Job Responsibilities:
- Work closely with the support team to ensure timely resolution of tickets and underpinning issues are identified and resolved
- Act as an escalation point and take ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
- Lead and manage external AMS teams
- Lead a culture of Continual Service Improvement with the vendors
- Collaborate with application and infrastructure/Cloud teams on issue resolution
- Manage the RUN/Support service and supervise its functioning to ensure user effectiveness, adoption, and Operational excellence for the Warehouse Management system (Manhattan) in the Americas zone (North America & LATAM) and support implementation phase rollout
- Ensure that systems, procedures, and methodologies are in place to support outstanding service delivery
- Establish governance process to review SLA’s, KPI’s, vendor performance and quality of service
- Perform proactive problem management to minimize failures
- Supervise external vendors that manages support / maintenance including Major Incidents
- Collaborate with cross-functional teams
- Providing accurate and regular reports to the management on performance of the service delivery with relevant KPIs
- Accountable for knowledge transition from enhancements/projects to run teams using a standard Build to Run process
Job Requirements:
- Strong interpersonal skills with ability to work as a member of cross functional teams
- An excellent AMS providers manager
- A collaborator willing to work in a multi-country, transparent environment
- Excellent analytical, organization, analysis, and problem – solving skills
- A self-starter with an interest in solving business challenges
- In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
- Excellent verbal and written communication skills
- Ability to manage and prioritize tasks efficiently
- Proficiency in leading both physical and virtual teams
- Expertise in people management and leadership
- Skilled in using Service Now
Qualification & Experience:
- Experience with Manhattan WMOS – Open system – Manhattan Active and components
- Experience with Manhattan functional and technical configuration
- ITIL V4 certified
- Experience with Third party integration with MHE/WCS
- Experience in dealing with third-party provided services
- Experience and knowledge of Labor management, Bin Slotting, SCI
Job Details:
Company: L’Oréal
Vacancy Type: Full Time
Job Location: Berkeley Heights, NJ, US
Application Deadline: N/A
Jobsfiller.net