Michaels Job Application – Cust Experience Manager

Job Description:

Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omni channel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

Job Responsibilities:

• Serve as Manager on Duty (MOD)
• Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others
• Train, observe and coach customer experience team (sales floor and cashier) to achieve results, participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
• Acknowledge customers, help locate product and provide solutions
• Manage and execute the shrink and safety programs
• Cross trained in Custom Framing selling and production
• Lead the Omni channel processes
• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and
• Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
• Plan and lead the execution of the class and in-store events in accordance with Company program
• Ensure all front end policies and procedures are followed; achieve your KPI’s and manage your team to achieve their role KPI’s
• Manage and execute shrink and safety programs
• Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget

Job Requirements:

• Lifting heavy boxes and accessing high shelves by ladder or similar equipment
• If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation
• regular bending, lifting, carrying, reaching and stretching
• Ability to remain standing for long periods of time
• Ability to move throughout the store

Qualification & Experience:

• Retail management experience preferred

Job Details:

Company: The Michaels Companies, Inc.

Vacancy Type: Full Time

Job Location: Mesa, AZ, US

Application Deadline: N/A

Apply Here

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