Ministry of Justice Jobs – Admin Officer

Job Description:

Administrative Officers are assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS. Continuous improvement tools and techniques are used in HMCTS and so there will be opportunities to exercise discretion and initiative and continually seek to improve, within a framework of systems and processes (SOPS). Problem solving is carried out by reference to lean techniques (e.g. problem-solving hubs) and comprehensive guidelines and instructions – complex or difficult issues are normally referred to or will involve a team leader or supervisor. In some positions, role holders will have regular contact with court / tribunal users, including members of the Judiciary and the legal profession.

Job Responsibilities:

• To deliver a helpful, prompt, polite and “right first time” service to our internal and external customers
• Standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions
• Preparing papers and files for court, tribunals, hearings and meetings
• Ensuring compliance and administration documentation meet quality standards
• To work as a team to ensure TIB (Team Information Board) meetings are relevant, timely and productive
• Collect / assemble information to prepare for and run the daily TIB meeting, as required
• Documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria,regulations or procedures
• Resulting courts accurately, interpreting accurately the information required on a court file
• Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees etc, including the use of chip and pin
• Checking the work of others, updating records, assessing the value of goods and/or property, reconciling accounts, preparing invoices, information gathering and running straightforward reports
• Preparing meeting agenda, joining instructions, handouts etc
• Handling counter (face to face), written and telephone enquiries
• Role holders may be required to cross check and validate work completed by colleagues
• Including standard documentation and information, court orders, claims, fines and fees, legal aid
• General photocopying and filing
• To work to workload targets in terms of throughput and accuracy
• Creating and updating records on in-house computer system and data input
• Clerking civil and family courts, tribunals and hearings, ensuring papers & materials are available / up to date
• Produce basic statistical analysis reports and where required, process financial information
• For returns, results, accounts, statements, warrants, statistical analysis, reports etc
• Modify and adjust information and make decisions to allow work to be completed
• Assisting court users, supporting listing and rota management, checking files
• Producing court/tribunal documents
• Booking, preparing and organising meeting rooms, supporting training courses and other group activities
• Work may require interpretation of source materials, preparation of bundles, chasing
• To work as a team to problem solve, to assess the impact of new SOPS, to contribute to small projects
• Spending limited sums of money on behalf of an office or unit

Job Requirements:

• Managing a Quality Service
• Excellent communication and organisational skills
• Strong customer focus and service skills
• Communicating & Influencing
• Making Effective Decisions
• Proficient with IT and Microsoft Software packages

Qualification & Experience:

• Experience of working in an administrative role in a customer focussed environment

Job Details:

Company: Ministry of Justice

Vacancy Type: Temporary

Job Location: Bristol, England, UK

Application Deadline: N/A

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