Sunday , December 10 2023

Qatar Airways Hiring – Airport Duty Officer

Website Qatar Airways

Job Description:

We are recruiting for an Airport Services Duty Officer based in Manila, Philippines.

In this role, you will supervise and control flight-handling activities such as flight editing, check-in, transfers and boarding, in order to ensure a high service standard. You will achieve optimum customer satisfaction and on-time department of flights. You will also have overall control of the shift as a direct representative of the Airport Services Manager. You will also ensure punctuality and safety of all Qatar Airways operations.

Job Responsibilities:

  • Completing checks to ensure adequate standards are maintained
  • Ensuring that all QR aircraft handling standards are met on a shift basis
  • Managing and controlling manpower on the shift, in order to optimize utilization and to maintain staff morale and discipline
  • Facilitating ramp handling activities in liaison with GHA, Caterers, Fueling, Maintenance, Cargo, and Crew to expedite departure
  • Resolving customer problems and complaints while on duty and working with all departments including
  • Customer Relations to provide resolutions for complaint handling
  • Ensuring proper allocation of manpower and resources in the airport operations
  • Ensuring that passenger and aircraft handling practices conform to the safety and security standards

Job Requirements:

  • Should have the legal rights to live and work in Philippines.
  • Excellent customer focus and service delivery.
  • Strong background in Airport or GHA Operations
  • Good understanding of Conditions of Carriage, International Civil Aviation Safety and Security Procedures in accordance with ICAO and IATA.
  • Overall knowledge of airport functions within passenger and baggage handling, weight and balance and dangerous goods regulations.

Qualification & Experience:

  • Relevant experience in an airline or reputed Ground Handling Operations at supervisory level.

Job Details:

Company: Qatar Airways

Vacancy Type: Full Time

Job Location: Manila, National Capital Region, Philippines

Application Deadline: N/A

Apply Here