Wednesday , September 27 2023

Qatar Airways Recruitment – Sr Cargo Customer Agent

Website Qatar Airways

Job Description:

As the business expands, we are pleased to announce an incredibly exciting opportunity to join our Cargo Team in Amsterdam as a Senior Cargo Customer Service Agent.

Job Responsibilities:

  • Providing sales and customer service functions in liaison with relevant stakeholders while contributing towards meeting and exceeding the set targets.
  • Maintain a close coordination between QR departments, customers and third parties to ensure shipments are transferred, delivered on time and correct priority is given to shipments
  • Interacting via email and telephone with freight forwarders, direct shippers and / or consignees, assisting customer queries, providing rate quotations, observing market trends and optimizing the commercial functions related to export booking / forwarding / delivery while setting a high standard of service.
  • Create awareness of QR Cargo products and services among existing and potential customers, as well as internal stakeholders.
  • Contribute in maximizing revenue through efficient allocations in relation to reservations with Revenue Management.
  • Identify needs and improve cargo sales and operational performance for local station.

Job Requirements:

  • Working knowledge of cargo processes, products and related regulations
  • Proficient in MS Office applications
  • Have the current legal right to live and work in the Netherlands
  • Dutch speaker with fluency in written and spoken English

Qualification & Experience:

  • Minimum of a High School Qualification with at least 3 years of job-related experience, preferably within the aviation or logistics industry

Job Details:

Company: Qatar Airways

Vacancy Type: Full Time

Job Location: Amsterdam, North Holland, Netherlands

Application Deadline: N/A

Apply Here