Rotana Careers – Bellboy

Job Description:

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Bellboy you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience.

Job Responsibilities:

• Deliver guest messages and other deliveries immediately without delay in a professional manner
• Handle all messages, mail and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner
• Maintain effective communication with all related departments to ensure smooth service delivery
• Ensure concierge desk and store room is clean tidy and well organized
• Ensure that the guest luggage is carried from arrival point to room and from room to departure point on check out
• Maintain an up to date knowledge of the hotel and local services
• Deliver morning newspapers to rooms
• Receive guests in a professional and friendly manner, exceeding guest expectation from arrival through to departure
• Maintain awareness of guest profile through Opera guest profile system

Job Requirements:

• You must be physically fit, passionate and with a positive attitude
• Good English communication skills along with strong interpersonal abilities are essentials.
• The ideal candidate will be customer driven with a courteous, helpful, proactive and ‘switched on’ personality and a dynamic and approachable character.

Qualification & Experience:

• You should ideally have a diploma in hospitality or a vocational training in the concierge section within a hotel.

Job Details:

Company: Rotana Hotels

Vacancy Type: Full Time

Job Location: Abu Dhabi, UAE

Application Deadline: N/A

Apply Here

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