Rotana Careers – Reservations Agent

Job Description:

Capital Centre Arjaan by Rotana is currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as:

Job Responsibilities:

• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
• Process and confirm guest room reservations made by clients on the phone, letter or fax
• Maintain an accurate room status at all times
• Promote and maintain good public relations and endeavors to maximize business
• Show complete product knowledge, understand rate structure and apply rate management
• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails
• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
• Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified
• Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor

Job Details:

Company: Rotana Hotels

Vacancy Type: Full Time

Job Location: Abu Dhabi, UAE

Application Deadline: N/A

Apply Here

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