San Diego Zoo Careers – Reservation Sales Representative

Job Description:

The Reservation Sales Representative sells SDZWA products for Admission, Memberships, Tours and Programs. This position reports to Reservation Sales Supervisor.

Job Responsibilities:

• Solicits allies through donations on every applicable call in support of our mission and vision to ensure all wildlife thrives.
• Services incoming calls in a sales and customer service call center, selling SDZWA products for admission, membership, tours and programs, booking reservations, processing payments and fulfilling ticket requests. Provides excellent customer service per established standards in every member and guest interaction inspiring visitation in support of our mission and vision to ensure all wildlife thrives.

Job Requirements:

• Able to operate moderately complex computer software programs.
• Able to communicate effectively both orally and in writing.
• Demonstrated ability to handle multiple tasks in an efficient manner.
• Demonstrated ability to handle complex interpersonal situations with a high level of tact and diplomacy.
• Must have basic mathematical knowledge and acumen to process payments.
• Bilingual Spanish language skills preferred.

Qualification & Experience:

• High School Diploma Required
• Prior experience in sales, customer service or telemarketing (call center preferred) involving customer contact required.

Job Details:

Company: San Diego Zoo

Vacancy Type: Full Time

Job Location: San Diego, CA, US

Application Deadline: N/A

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