Jobsfiller
Website Swissport
Job Description:
To provide all necessary and required passenger/customer services as contracted by the customer to include but not be limited to reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.
Job Responsibilities:
- Inspect and verify passenger documentation
- Manage passenger baggage processing including handling and fee calculation if applicable
- Direct passengers through Customs, Immigration, and Quarantine, as required
- Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
- Make public address announcements as required
- Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied
- minors (UM), VIP passengers and passengers needing wheelchair assistance
Job Requirements:
- Additional languages desirable
- Self motivated and able to work independently
- Ability to follow processes and procedures and apply flexible approach when required
- Attentive to detail and numerate
- Commitment to continuous improvement
- Must be able to type and learn airline specific computer reservation/ ticketing software
- Willingness to work in inclement weather
- Excellent communication skills (written and verbal) in country specific language
Qualification & Experience:
- Passionate about customer service and must have relevant work experience
- High School diploma or GED equivalent
Job Details:
Company: Swissport
Vacancy Type: Full Time
Job Location: New York, NY, US
Application Deadline: N/A
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