Target Employment – Team Lead Guest

Website Target

Job Description:

As a Team Lead in REDcard Guest Services, you’ll lead a group of team members who assist guests with their Target Mastercard, Target Debit Card, and Target Card needs, through incoming calls.

Job Responsibilities:

The Team Lead is responsible for coaching individual team members in order to meet performance expectations and team/department goals. You’ll provide consistent, supportive, and constructive feedback to each team member on the quality of their work and manage performance when needed. You’ll inspire collaboration and a guest focused environment among the team. As a Team Lead you will also be responsible for improving work processes, driving guest satisfaction, managing staffing goals and reducing expenses. You will support strategic initiatives by leading and participating in projects that will drive department and company results.

Job Requirements:

  • Ability to work in a fast-paced environment; quickly adapting to changing business needs that require multi-tasking and prioritizing work accordingly
  • Ability to coach team members to both be solution and guest focused, to inspire them to perform at their best, and ability to manage performance when it’s not meeting expectations
  • Ability to work Monday-Friday, 12pm-9pm and one weekend a month (11am-8pm during DST and 12pm-9pm during ST (AZ time)
  • Strong technical skills, ability to work within multiple systems at the same time, and high proficiency with PC and Microsoft Office
  • Strong customer service background
  • Ability to flex schedule to meet the demands of a seven day a week operation, including weekends and holidays
  • Excellent communication, organization, time management and problem-solving skills

Qualification & Experience:

  • 2+ years of previous supervisory experience
  • Experience in handling challenging team member situations effectively to reach resolution and create a positive work environment
  • Four-year degree or equivalent experience

Job Details:

Company: Target

Vacancy Type: Full Time

Job Location: Tempe, AZ, US

Application Deadline: N/A

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