Tiffany and Co Employment – Vault, Assistant Manager

Job Description:

The Assistant Manager is responsible for the management of all day-to-day operations of the Vault Operations department, in conjunction with the department Manager. Through staff and workflow management, the Assistant Manager ensures repair orders are systematically and physically reviewed and staged appropriately to maximize servicing efficiency. Responsibilities include oversight of selected third party vendors to yield positive vendor performance. The Assistant Manager provides management support, direction, and development for staff. In addition, the Assistant Manager ensures all schedules are properly updated to ensure adequate coverage and assists with implementation and monitoring of new processes and projects.

Job Responsibilities:

• Financial Acumen: Understand your overall business in order to provide strategies for your department; partner with the financial and operations team as appropriate
• Workflow management: ensure all work is facilitated through the functions as applicable, managing aged and past due orders appropriately
• Develop our current talent by closing skill gaps in order to maximize staff potential through projects and stretch assignments
• Provide leadership to your teams by setting clear expectations and holding your teams accountable to these expectations
• Compliance: Understand industry, corporate, and department regulations in order to manage the team appropriately
• ROI Analysis: Understanding the cost/benefit analysis of your actions
• Hold the team and yourself accountable to produce high quality work consistently
• Plan and forecast for your department taking into consideration historical trends in order to plan appropriately
• Measure results through daily order reporting, production reporting, and quality monitoring
• Collaborate with your Manager to coach and develop staff; effectively delegate work
• Commitment to hiring top talent that can grow one or two levels
• Cross-train our staff department and facility wide in order to create a more flexible work environment
• Contingency Planning: Being mindful that the business is constantly changing and your role is to provide contingency plans in order to still attain your financial goals
• Partner with the Benefits & Wellness Advocate in addition to the Health & Safety committee to create a healthy and safe workplace
• Effectively and appropriately manage employee performance
• Implement and monitor process improvements
• Set goals that align with our luxury brand and meet our customer’s expectations
• Identify obstacles/opportunities that hinder the daily success of the team

Job Requirements:

• Strong academic and/or business background with English language usage, grammatical and communication skills
• Ability to prioritize and work in a highly dynamic, fast paced and team-oriented environment
• Excellent organizational abilities to manage and prioritize multiple tasks
• Flexibility with schedule, assignments and willingness to work overtime (possible weekends required during holiday season)
• Proficient with Microsoft Outlook, Excel, Word and PowerPoint
• High ability to collaborate, build strong business relations and influence without direct authority
• Some familiarity with jewelry, watches, clocks and silver products
• Demonstrated ability to identify and provide resolution for areas of improvement
• Strong initiative and the ability to work without constant direction
• Proficiency in Tiffany & Co. computer applications (i.e. AS400, MIPS)

Qualification & Experience:

• 3 years’ business experience with management background
• Bachelor Degree
• Experience working in an operations, technical, or luxury retail environment

Job Details:

Company: Tiffany & Co.

Vacancy Type: Full Time

Job Location: Queens, NY, US

Application Deadline: N/A

Apply Here

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