United Healthcare Employment – Customer Advocate

Job Description:

Turn on the news on any night of the week and you’re likely to hear about the changes that are sweeping through our health care system. It’s dramatic. It’s positive. And it’s being led by companies like UnitedHealth Group. Now, you can take advantage of some of the best training and tools in the world to help serve our existing and new customers. You’ll take as many as 50-70 calls per day from customers who have questions about their health benefits. As their advocate, you’ll use your personality and our tools to help them through the health care benefits available to them, including helping them enroll in a new plan. This is no small opportunity.

This role is equally challenging and rewarding. You’ll be called on to research complex issues pertaining to the caller’s health, status and potential plan options. To do this, you’ll need to navigate across multiple databases which requires fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.

Job Responsibilities:

• Assist customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self-sufficient
• Contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
• Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider
• Respond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence

Job Requirements:

• Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
• Reside within Pacific OR Mountain Standard Time Zone

Qualification & Experience:

• Sales or account management experience
• High School Diploma / GED (or higher) OR equivalent work experience
• Minimum of 3+ years of combined education, work and/or volunteer experience
• Customer Service Experience

Job Details:

Company: United HealthCare

Vacancy Type: Full Time

Job Location: Las Vegas, NV, US

Application Deadline: N/A

Apply Here

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