United Healthcare Jobs – Sales Supervisor

Job Description:

The Inside Sales Supervisor is responsible for achieving results by providing frontline leadership, management and coaching to a team of telesales agents who are responsible for enrolling consumer prospect into UnitedHealthcare Medicare Solutions plans. Responsibilities include motivation, resource management, coaching and training of staff. This position reports to the Inside Sales Director for the site.

Job Responsibilities:

• Identify compliance and quality improvements and initiate corrective actions
• Partner with peer leaders to build and maintain a positive culture within the organization
• Develop staff by providing one-on-one coaching, conducting role plays and team meetings
• Participate in staff recruiting, selection, orientation and training
• Provide and receive constructive feedback from/to peer leadership team
• Perform other related duties as required to achieve the goals and objectives of the company and department
• Supervise the daily activities of the team by reviewing and analyzing calls / reports, assessing areas of opportunity, managing work assignments and assuring agents are providing a positive consumer experience
• Partner to deliver training and other opportunities of professional development for agents
• Coordinate department activities to ensure agents can sell with accuracy and efficiency
• Partner on projects related to systems, processes or inter-department initiatives
• Identify issues, training needs and develop and maintain processes within the department
• Coach and motivate agents to achieve or exceed sales targets with a focus on quality and compliance

Job Requirements:

• Solid communication, interpersonal skills and presentation skills; able to work with team members and all levels within the organization
• Proficiency in MS Office (Word, Excel, PowerPoint & Outlook)
• Relationship building skills; ability to build and maintain meaningful and professional relationships with team and peers
• Full COVID-19 vaccination is an essential job function of this role.
• Sound analytical problem-solving skills
• Hard work, honesty, integrity and unwavering business ethics
• Solid technical, analytical and computer skills
• Active OH health insurance license
• Ability to handle and maintain confidentiality of company-sensitive data
• Organizational skills and ability to multi-task

Qualification & Experience:

• Leadership experience in a production or call center environment
• Undergraduate degree or equivalent years of experience
• 2+ years of experience in a sales, call center or production environment
• Medicare, managed care, insurance or financial services industry experience

Job Details:

Company: United HealthCare

Vacancy Type: Full Time

Job Location: Dublin, OH, US

Application Deadline: N/A

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