UPS Employment – Collections Assoc

Job Description:

This position performs collection responsibilities according to established procedures for various types of customers. He/She impacts the organization by improving cash flow, minimizing delinquencies, reducing Days Sales Outstanding, and limiting bad debt exposure. This position manages customer import billing requests and responses. He/She has extensive contact with customers, outside agencies, and internal departments concerning issues impacting payment. This position must have a knowledge of multiple products, services, or business units.

Job Responsibilities:

• Submits recommendations to write-off account balances.
• Develops, creates, and analyzes collection and accounts receivable reports.
• Identifies, prioritizes, and resolves complex issues delaying payment.
• Provides excellent customer service.
• Updates customer and other stakeholder information using various software programs.
• Responds to customer inquiries within required service level agreement.
• Work to the enhance the current process
• Speak to internal/external customer when required to clarify any question or request.
• Monitors and maintains assigned customer accounts.

Job Requirements:

• Basic negotiation skills
• Proficiency in the use of Microsoft Office products
• Strong organizational and prioritization skills
• Excel required – Medium
• Solid Performance or above in last performance review

Qualification & Experience:

• AP – Procurement experience allowed
• Prior Collections experience
• Bachelor’s Degree or International equivalent in Business or related field – Preferred
• 6 months of experience in administrative areas
• Experience handling objections and gaining commitment – Preferred

Job Details:

Company: UPS

Vacancy Type: Full Time

Job Location: Medellín, Antioquia, Colombia

Application Deadline: N/A

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