UPS Employment – Collections Assoc

Website UPS

Job Description:

This position performs collection responsibilities according to established procedures for various types of customers. He/She impacts the organization by improving cash flow, minimizing delinquencies, reducing Days Sales Outstanding, and limiting bad debt exposure. This position manages customer import billing requests and responses. He/She has extensive contact with customers, outside agencies, and internal departments concerning issues impacting payment. This position must have a knowledge of multiple products, services, or business units.

Job Responsibilities:

  • Submits recommendations to write-off account balances.
  • Develops, creates, and analyzes collection and accounts receivable reports.
  • Identifies, prioritizes, and resolves complex issues delaying payment.
  • Provides excellent customer service.
  • Updates customer and other stakeholder information using various software programs.
  • Responds to customer inquiries within required service level agreement.
  • Work to the enhance the current process
  • Speak to internal/external customer when required to clarify any question or request.
  • Monitors and maintains assigned customer accounts.

Job Requirements:

  • Basic negotiation skills
  • Proficiency in the use of Microsoft Office products
  • Strong organizational and prioritization skills
  • Excel required – Medium
  • Solid Performance or above in last performance review

Qualification & Experience:

  • AP – Procurement experience allowed
  • Prior Collections experience
  • Bachelor’s Degree or International equivalent in Business or related field – Preferred
  • 6 months of experience in administrative areas
  • Experience handling objections and gaining commitment – Preferred

Job Details:

Company: UPS

Vacancy Type: Full Time

Job Location: Medellín, Antioquia, Colombia

Application Deadline: N/A

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